Customer support specialist( ДЕВХЭД )
14 Ноября 2024
Город:
Минск
Занятость:
Полная занятость
Опыт:
Нет опыта
Компания "ДЕВХЭД"
DEVXED, a well-established product company with a track record spanning over 8 years, is on a growth trajectory with a team that now exceeds 70 professionals. We take pride in fostering the growth of our team and nurturing top talent. As part of our commitment to excellence, we're currently seeking a dedicated Customer Support Specialist to join our team.
Due to the consistent growth and expansion of the project, we are in constant search of enthusiastic candidates.
In this role, you will play a pivotal part in ensuring that our customers receive top-notch support as they engage with our e-commerce solution on the U.S. market. Our product operates seamlessly on both web and mobile platforms and integrates with major global commerce platforms like eBay and Amazon.
One of the perks of being a part of our dedicated team is the opportunity for continuous learning and development. We offer a Support School, which includes training, workshops, and learning opportunities during the probationary period. This commitment to education is how we cultivate our talent and grow our specialists in-house.
Join us and be a part of delivering outstanding customer experiences worldwide.
Key responsibilities:
-
Handling customer inquiries through email, phone calls, and LiveChat on our online marketplace platform.
-
Meeting KPIs, including metrics for chat, calls, and maintaining CSAT (Customer Satisfaction) levels.
-
Resolving customer queries and concerns across multiple platforms.
-
Ensuring an exceptional customer experience.
-
Maintaining a positive company image on all utilized marketplaces.
-
Multitasking including collaborating with various departments.
Expectations:
-
Excellent written and verbal communication skills in English (B2 or higher).
-
A regular in-office presence during weekdays from 7 PM to 4 AM in summer and from 8 PM to 5 AM in winter, based on Eastern Central to Pacific Time Zones (currently main focus due to team creation).
-
Alternatively, we may offer a day shift with permanent working hours 11:00 till 20:00 in summer, and 12:00 till 21:00 in winter
-
Experience in Business Correspondence and Multicultural Communication.
-
A strong desire for ongoing personal and professional growth.
-
Knowledge of a second language is a valuable asset.
-
Prior customer support experience is highly valued.
-
Basic analytical and mathematical skills.
-
Effective handling of challenging communications and interactions.
-
Resourcefulness - ability to search for information.
We offer:
-
Competitive salary and benefits, including a robust bonus system.
-
Compensation for transportation expenses in case of late shifts.
-
Free medical service (including dental) in LODE clinic.
-
Psychologist services compensation.
-
A well-equipped office with snacks, fresh fruits, and nuts.
-
Comfortable workspace.
-
Free Friday lunches.
-
6 sick days.
-
Sports compensation.
Join our team and be a part of delivering exceptional customer experiences on a global scale!
Shortlisted candidates will be proposed a test assignment.
Зарегистрируйтесь или войдите, чтобы открыть контакты работодателя
Прикрепите резюме для отклика
Уже с нами?
Войдите, чтобы отправить резюме
14 Ноября
Support Specialist (Tanks Blitz)( Wargaming St. Petersburg (Lesta Studio) )
Минск
Компания "Wargaming St. Petersburg (Lesta Studio)" Lesta Games (ООО «Гейм Стрим» – Минский центр разработки) разрабатывает игровые проекты в...
10 Ноября
Начинающий специалист (Payment Support Specialist)( ТехАссистПро )
Минск
Компания "ТехАссистПро" Компания ТехАссистПро | Neo Group в поиске Payment Support Specialist в нашу большую команду поддержки для работы...
15 Ноября
Customer Support Shift Controller
Минск
Компания "ДЕВХЭД" DEVXED , a well-established product company with a track record spanning over 8 years, is on a growth trajectory with a team...
15 Ноября
Customer Development Leader (Менеджер по работе с ключевыми клиентами)
Минск
Компания "Manpower" Международная компания "Mars" в поисках Customer Development Leader в Минске. Вы будете: Проводить регулярные встречи...
14 Ноября
L1/L2 Support Engineer( Научсофт )
Минск
Компания "Научсофт" Компания Научсофт работает на международном IT-рынке более 35 лет. Мы предлагаем широкий спектр IT-услуг, включая...
Вакансия размещена в отрасли