Billing Specialist

17 Сентября

Партнерские Вакансии

Компания "DELVE"

Who We Are:

DELVE is a Performance Media Agency focused on helping clients grow their customer base by integrating the power of Tech & Data in Media. We act as one highly functioning team that is powered by our professional “Fire in the Belly”, with a passion for creating exceptional value by delighting our clients and creating an engaging work environment for our team members.

We deliver digital marketing management, first-party data science and consulting, and adtech/martech systems integration & reselling on a global scale. We connect the dots between data and technology in media by identifying our clients' super fans, deterministically finding more of them, and converting them online in the most effective way.

DELVE has been recognized as Built In Colorado’s “Best Places to Work” for the past three years in a row. Our culture emphasizes professional development in an environment where everyone can have an impact. We are passionate about seeing our team through self-care, family, community and (of course) career growth. As a privately owned company, we don’t get caught in red tape, instead we pave a path of growth for those with a passion to succeed professionally.

DELVE is a fast-paced company with proven success with high-profile global customers such as UNICEF, International Rescue Committee, Virgin Voyages, Gerber Life Insurance, Apple Leisure Group, Orange, and Hebe.

Headquartered in Boulder, Colorado, DELVE also has offices in Warsaw and Minsk, as well as team members in 10 other countries.

What You Will Do:

As a Billing Specialist, your primary objective is to manage and oversee the billing process for multiple revenue streams, ensuring accuracy, timeliness, and compliance with billing policies and procedures. You will review and calculate billing amounts, assist with invoice generation, communicate with internal stakeholders and external customers to resolve billing-related issues, and oversee a team of billing associates. Your role is essential in maintaining billing accuracy, optimizing processes, and providing exceptional customer service to support the organization's financial operations.

Day-to-day Responsibilities:

• Billing Management: Oversee and manage the end-to-end billing process for multiple revenue streams, ensuring accuracy, timeliness, and compliance with billing policies and procedures.
• Billing Calculations: Review complex billing amounts based on contractual agreements, service usage, pricing structures, and other relevant factors, ensuring accuracy and consistency in billing calculations.
• Invoice Preparations: Own the process of uploading invoice details accurately and efficiently in our US-based system, adhering to billing schedules and customer requirements, and ensure timely delivery to customers.
• Customer Communication: Serve as a primary point of contact for billing inquiries and escalations from internal stakeholders and external customers, providing timely and accurate responses and resolving billing-related issues effectively.
• Reporting & Analysis: Prepare and analyze billing reports, metrics, and key performance indicators (KPIs) to monitor billing performance, identify trends, and make recommendations for process improvements and optimization.
• Process Improvement: Identify opportunities to streamline billing processes, enhance efficiency, and improve controls through automation, system enhancements, or procedural changes, and collaborate with cross-functional teams to implement solutions.
• Team Leadership: Supervise and mentor Billing team members, providing guidance, support, and professional development opportunities to foster a high-performing team.

What You Bring:

• Degree in Accounting, Finance, Business Administration, or related field.
• 2-5 years of experience in billing, accounts receivable, or related role, preferably in a complex billing environment.
• Minimum of 1 year in a supervisory/management role
• Must be able to read and communicate in English effectively.
• Must have strong spreadsheet skills in Excel and Google Sheets.
• Strong attention to detail and accuracy with strong analytical skills.
• Organized and methodical with the ability to manage their own workload and prioritize effectively.

Nice to have:

• Experience in using billing software or ERP systems (Quickbooks).
• Knowledge of industry-specific billing practices and regulations (e.g., Marketing, Technology / SaaS resell).
• Experience in process improvement initiatives, including automation and optimization of billing processes.

What DELVE Offers:

• Work schedule: 12 pm- 8 pm
• A competitive salary and an annual bonus opportunities
• A promote from within culture and the chance to define your career growth
• Health and dental insurance (after trial period)
• 28 calendar PTO days
• Flexible sick days policy backed by full 100% short-time disability coverage
• Brand new office in Minsk, built and designed exclusively for DELVE
• English language tuition covered for specific positions
• Compensation of sports facilities (after trial period)
• Mental health reimbursement (after trial period)
• Generous employee referral bonuses
• Hybrid Working Model: Tuesdays, Wednesdays, Thursdays in office with the option to work from home on Mondays and Fridays
• Dog Friendly Office: You are welcome to bring your furry, well-behaved companion to work with you!

Delve is an equal opportunity employer. We believe that diversity enriches the workplace and we are committed to growing our team with the most talented and passionate people from every community. Delve strives to create a culture of unity and respect and to that end, we have a zero tolerance policy for behavior that promotes harassment, hate and discrimination of any kind. We are committed to providing reasonable accommodations for qualified individuals. If you require assistance during the application process due to a disability, please let us know.