VIP Manager (English)

Компания "КрокусАппс / WakeApp"

Your future tasks:

• Main point of contact for VIP clients (English);
• Retention and reactivation of VIP clients in different projects;
• Monitor clients performance and ensure that bonuses are offered in line with business & regulatory requirements;
• Implement targeted campaigns aimed at increasing the lifetime value of loyalty clients;
• Plan and implement customer journeys across specific products for all loyalty clients across multiple brands and countries;
• Support VIP clients across multiple brands via chat, phone and email and provide professional, friendly support at all times by ensuring that our clients are our number one priority.

What we're looking for in our future manager:

• Working knowledge of English (В2+)!;
• Aspiration to help and problem-solving attitude;
• Engagement in work process and proactivity;
• Prior experience working as a VIP manager will be a plus.

What will we offer?

• Work schedule: 2/2 21:00 - 9:00.
• Work in a friendly, young, and very dynamic team.
• Opportunity for self-development (we provide you with internal and external training and carry out monthly 1:1 to discuss your professional development).
• Opportunity for career growth. As we are increasing there are many internal job openings.
• Cosy and comfortable office with snacks and fruits.
• Regular small office parties after monthly meetings.
• Official contract labor.
• Technical equipment is provided for work.
  After the probation period:
• Access to the Benefits.by.
• Psychological assistance.
• Compensation for professional education.
• English classes.
• Sports allowance.
• Gifts for birthday/wedding/birth of children.
• Medical care.

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