Technical Expert/Support (Software & Hardware)

Компания "HYPERVSN (by Kino-mo)"

HYPERVSN is considering adding a Technical Expert position at our Minsk office soon.

HYPERVSN is a forward-thinking technology company, known for developing innovative and disruptive 3D holographic systems that create stunning, immersive, and unforgettable experiences. With our global HQ in London, HYPERVSN serves partners and customers worldwide across various industries, including Digital Signage, Retail, Events, Education, Public Safety, and more.

Our brand motto, “See Extraordinary,” reflects our approach to everything we do. Seeing is believing. We create extraordinary experiences that evoke a sense of wonder and awe every time.

What you will do:

• Provide 24/7 technical support to HYPERVSN customers and partners worldwide
• Support both software and hardware components of HYPERVSN products
• Handle customer requests via ticketing system, email, chat, video calls, and remote connections
• Perform hardware installation, configuration, mounting, dismantling, and on-site setup
• Participate in business trips (USA, Europe) on average 1–2 trips every 1–2 months for product installation and on-site support
• Diagnose technical issues, troubleshoot incidents, and provide clear solutions or escalate when needed
• Document cases, solutions, and technical findings in internal knowledge bases
• Collaborate closely with engineering, product, and operations teams

You will be a great fit if you have:

• Fluent English (spoken and written) - daily communication with international clients is required
• Strong technical aptitude and confidence working with both hardware and software
• Willingness to travel internationally for installations and on-site support
• Comfortable working in a shift-based 24/7 environment
• Solid PC skills and general understanding of networking, hardware, and operating systems
• Strong communication skills and ability to explain technical topics clearly to non-technical users
• Attention to detail, structured thinking, and problem-solving mindset
• Previous experience in technical support, field service, IT support, or engineering is a plus, but not mandatory

Work Schedule:

• 24/7 support rotation
• 2 days on / 2 days off
• 12-hour shifts (Minsk time: 08:00–20:00 On-site; 20.00 - 08.00 - Remotely)

What We Offer:

• Opportunity in an international tech company
• Full training and support from experienced engineers
• Hands-on experience with real hardware and software
• International business trips (USA, Europe)
• Friendly team and exposure to global clients
• Clear growth path into Technical Support Engineer / Field Engineer roles

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