Microsoft Dynamics 365 CRM Consultant

Компания "Научсофт"

Nauchsoft is an international IT consulting and software development company. We have been in the IT business for 36 years and continue growing.

We are looking for a Dynamics 365 CRM Consultant with strong functional expertise and consulting mindset. This role is prospective and has been created in line with the company’s planned team expansion.

The role focuses on client-facing consulting, conducting demos, and configuring Dynamics 365 modules without coding (forms, views, dashboards, workflows customization).

This is a hands-on functional role combining consulting, business analysis, QA responsibilities, and partial PM backup support.

Client Consulting & Workshops:

• Consult business stakeholders on Dynamics 365 capabilities;

• Conduct product demos and advisory sessions for clients;

• Facilitate workshops, discovery sessions, and stakeholder interviews;

• Analyze business processes (AS-IS / TO-BE);

• Recommend improvements using out-of-the-box Dynamics functionality;

• Confidently communicate with end users in English (spoken communication required).

Functional Design & Configuration (No Coding):

• Configure Dynamics 365 modules (Sales, Customer Service, Marketing, etc.);

• Perform configuration without programming (customization of forms, views, dashboards, business rules, workflows);

• Define security roles and access model;

• Decide between out-of-the-box configuration vs customization;

• Translate business requirements into structured technical descriptions for implementation (for developers or self-configuration).

Business Analysis & Documentation:

• Gather and structure requirements;

• Prepare high-quality BA documentation suitable for direct implementation (BRD / FRD / User Stories / Technical Descriptions);

• Define acceptance criteria;

• Create process diagrams and configuration guides;

• Describe integration and data requirements clearly for development team.

QA & Validation (New Emphasis):

• Perform functional QA activities as part of the role;

• Validate delivered functionality against requirements;

• Support and coordinate UAT;

• Identify gaps and inconsistencies;

• Act as functional quality gate before release;

Project & Delivery Support:

• Work in Agile/Scrum environment;

• Use Jira for task creation and tracking;

• Be able to back up the Project Manager when needed (task tracking, dashboard monitoring, basic coordination).

Dynamics 365 (Consulting Level):

• Strong knowledge of Dynamics 365 modules;

• Experience consulting clients and presenting system capabilities;

• Hands-on experience with configuration and functional setup;

• Understanding of platform capabilities and limitations.

Business Analysis:

• Strong requirement gathering and documentation skills;

• Ability to independently translate business needs into clear technical descriptions;

• Experience writing user stories and acceptance criteria;

• Experience working in Agile projects.

Communication:

• Strong spoken English (B2+; ability to confidently communicate with end users);

• Ability to explain system functionality to non-technical stakeholders;

• Workshop facilitation skills;

• Consulting mindset (solution-oriented, proactive).

QA & Analytical Skills:

• Ability to perform functional validation and basic QA activities;

• Attention to detail;

• Structured and analytical thinking.

• Experience with integrations (ERP, BI, external systems);

• Understanding of APIs at conceptual level;

• Willingness to travel onsite to KSA 1–2 times per year.

We offer:

• Opportunity for professional self-realization and growth;
• Friendly team;
• 25-days of paid vacation;
• Medical insurance and 100% payment for sick leave;
• Professional training and obtaining certificates at the company's expense;
• Foreign language courses and other corporate programs;
• A variety of corporate events;
• Bonuses in case of wedding or a child’s birth;
• The possibility of remote work from any location.