Junior Client Relationship Assistant

Компания "Научсофт"

Nauchsoft is an international IT consulting and software development company. We have been in the IT business for 37 years and continue growing.

We are looking for a Junior Client Relationship Assistant to join our team.

This role is prospective and has been created in line with the company’s planned team expansion.

1. Operational Support

• Provide day-to-day operational support to the Managers of Client Relations: tracking action items, coordinating follow-ups, and managing the Managers' task pipeline.
• Coordinate scheduling of client calls, internal syncs, and reviews; prepare agendas, meeting notes, and supporting materials.
• Handle ICT and administrative requests on behalf of the client relations team: system access, tooling, software licenses.
• Liaise with internal teams (delivery, finance, legal) to gather information and ensure smooth execution of client-related processes.

2. CRM Management & Reporting

• Conduct regular audits of CRM records to identify and resolve incomplete, missing, or outdated data across accounts, contacts, and opportunities.
• Enrich client profiles by cross-referencing CRM entries with emails, meeting notes, contracts, and public sources.
• Monitor account activity across the portfolio.
• Prepare regular reports on pipeline status, engagement activity, and account metrics for the Director of Client Relations.

3. Client Nurturing

• Execute regular touchpoints with prospective clients who are not yet or not anymore active accounts: follow-up emails, check-ins, and sharing relevant content.
• Research prospects prior to outreach: company background, industry context, potential fit with the services of the company.
• Log all prospect interactions in CRM, maintain accurate engagement statuses.
• Form regular reports regarding the results of nurturing activities.

4. Client Management

• Manage a small portfolio of assigned accounts.
• Maintain regular communication with clients: status updates, meeting coordination, and timely responses to requests.
• Drive contract renewals and extensions for assigned accounts.
• Identify and develop upselling and cross-selling opportunities within existing accounts.
• Monitor client satisfaction and address issues proactively; escalate complex situations as needed.
• Keep all account activity, milestones, and communications up to date in CRM.

Requirements:

• Experience: 1+ years in an operational, sales support, or client-facing role; experience in IT or B2B services is an advantage.
• Tools: CRM systems; proficient in Microsoft package; comfortable with reporting and data work.
• Skills: Exceptional attention to detail; strong organizational and multitasking abilities; clear and professional written communication; able to work independently on recurring tasks without close supervision.
• Languages: English B2+ is mandatory; higher proficiency is an advantage.
• Proactive, structured, stressresistent and motivated by building order and visibility across a complex client portfolio.

We offer:

• Opportunity for professional self-realization and growth;
• Friendly team;
• 25-days of paid vacation;
• Medical insurance and 100% payment for sick leave;
• Professional training and obtaining certificates at the company's expense;
• Foreign language courses and other corporate programs;
• A variety of corporate events;
• Bonuses in case of wedding or a child’s birth;
• The possibility of remote work from any location.