IT support engineer (2nd Line)

Компания "Первый Бит"

Technopeak.ae is one of the leading providers for IT solutions and services operating in the Middle East.

Our IT Department is growing and the Remote IT Support Team needs a new member - engineer with a high level of English speaking skills and tech-savvy problem-solver with solid skills in Windows and macOS administration. Do you want to work in a dynamic international environment? Join Technopeak.ae and take your career to the next level as part of our Remote IT Support Team.

Your Responsibilities:

• Provide technical support to our foreign clients within SLA (OTRS based ticket system, three lines of support);
• Troubleshoot network and system issues, ensuring smooth operations for clients.
• Manage and support cloud services, PBX systems, backups, and virtualization platforms.
• Work with top technologies, including HP, Cisco, FortiGate, and SonicWall.
• Collaborate with an international team and contribute to resolving challenging IT tasks.

What We Expect From You:

• Strong technical skills: Proficiency in administering Windows and macOS systems.
• Service desk expertise: Confidence in using professional support tools.
• English fluency: Intermediate+ level (spoken and written) to interact with global clients daily.
• A passion for growth: Eagerness to learn, adapt, and improve your IT expertise in real-world projects.
• Multitasking abilities: A knack for staying organized and efficient in a fast-paced environment.
• Customer-centric mindset: A deep understanding of customer service principles.
• Cloud knowledge: Familiarity with cloud services like Office 365, AWS, and email hosting.

Why Technopeak?

• Interesting/challenging IT tasks;
• Competitive salary (we offer based on your skills);
• International team of dedicated professionals;
• 100% remote work from wherever you prefer;
• Work schedule: Monday to Friday, from 8:00 AM to 5:00 PM Moscow time.
• A chance to grow your way in skillset (we do cyber security, network projects, RPA and BI and many more). We are excited to see people bringing new knowledge and implementing it in real projects.

Ready to Join Us?

If you're excited about helping people with their IT challenges, have strong technical skills in Windows and macOS, and thrive in an international work environment, we want to hear from you!

Apply today and grow your career with Technopeak!

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