Community Specialist

Компания "HIRE5 INC"

Part-time Community, Support, & Onboarding Specialist at Sendr.io - a UK-based sales outreach platform with AI-enhanced personalized sales impact

Sendr.io is a modern sales outreach platform that leverages artificial intelligence to enhance personalized communication at every stage of the sales process. It offers features such as AI-driven data cleanup and enrichment, personalized video and voice messaging, and dynamic sales landing pages that adapt to each contact. These tools are designed to streamline outreach efforts, making personalization at scale more efficient and effective.

Formerly known as Reach.ly, Sendr.io has rebranded to better reflect its mission of empowering personalized outreach. The platform is rated 4.9 out of 5 on G2, indicating high user satisfaction. At Sendr.io, they’re not just a SaaS business—they are a vibrant community that feels like home. They believe in building strong, joyful relationships with customers, making sure they not only love our tools but also feel like they’re part of something special. If you’re ready to bring your radiant energy to a role that’s all about connection, positivity, and helping others shine, this is it!

We are looking for a compassionate and dedicated Community, Support, and Onboarding Specialist to join Sendr.io on a flexible, ad-hoc basis. If you’re someone who thrives on spreading good vibes, building connections, and lighting up a room with your energy, we want you! This role is all about ensuring our customers feel celebrated, supported, and excited to be part of the Sendr.io family.

What will you do?

• Onboarding and Customer Success

  • Roll out the red carpet for new customers with warm welcomes, personalized onboarding sessions, and hands-on help.

  • Spread the joy with emojis, friendly messages, and high-energy interactions that make every customer feel like a VIP.

  • Check-in regularly to ensure customers are thriving and uncover opportunities to help them succeed and grow their impact.

• Community Engagement

  • Be the heart and soul of our Circle.so community, sparking conversations, sharing updates, and keeping the energy high.

  • Introduce their webinar schedule and host fun, engaging live training sessions that leave customers feeling empowered and inspired.

  • Bring people together by organizing events, hosting guest speakers, and fostering meaningful connections within the community.

• Customer Support

  • Be a friendly and helpful presence on live chat via Intercom.io, responding to inquiries with a smile and escalating issues when needed.

  • Go the extra mile to ensure every customer interaction leaves them feeling valued and cared for.

Requirements:

• Excellent written & spoken English skills - your tasks require an Advanced level of English, so we don't want to hear or see any mistakes.

• Learnability, adaptability, and creativity - with the ability to create engaging, fun, and educational content like how-to videos. A knack for making technical concepts simple and exciting for customers.

• A natural people-person with a big smile and a passion for making others feel welcome and supported. With a positive energy that shines through in every interaction, both online and in person.

• Community builder - A true connector who thrives on building relationships and creating a sense of belonging. Proactive and resourceful, always looking for ways to enhance the community experience.

• Tech-savvy and Community focused - Comfortable using tools like Intercom.io and Circle.so, with a passion for helping customers succeed.

• Self-reliance and the ability to make most of the day-to-day decisions on your own.

• Proactiveness with a leadership mentality - we expect you to be a person with many ideas, not just an executor.

• Organizing skills - you know exactly how to organize your work and personal time and don't want any minute to go to waste.

• Excellent attention to detail – you should be the person who cares about every small detail and the one who checks for the mistakes of others.

Not necessary but will be a plus:

• Experience in sales.

Working hours:

This is a part-time job. 20 hours per week on an ad-hoc basis. While the schedule is flexible, we’re looking for someone who can align their working hours to fit the community's needs, mainly during UK daytime hours. (You can check your time difference here: Time zone converter).

What we offer:

• Part-time job (20 hours per week) For this vacancy, we also consider candidates planning to combine this job with another flexible part-time job or studies.

• Remote work. You may be located in almost any country or city, just need a good Internet connection, a computer to work from, and the opportunity to adjust your working schedule.

• Growth opportunities - grow your skills and career in a small and supportive team in a fast-paced environment. This position can be turned into a full-time opportunity in several months.

• Salary is paid in USD, your expectations will be discussed during the interview.

• Quick selection process.

Application deadline: ASAP

Please note that the later you apply - the more intensive your selection process will be, for example, you will have less time for the test assignment, etc.

1. Fill in the application form - attach your CV;

2. Complete the Loom video recording;

3. Have a Zoom interview with Hire5 Recruiter;

4. Have a Zoom interview with the company’s co-founder;

5 Get hired!

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