AYS Agent / Call Operator

Компания "Минск Марриотт Отель / ООО ФЭЛКОН ИНВЕСТМЕНТ"

Due to staff number increase Minsk Marriott Hotel is currently looking for dedicated and talented Call Operator!

Job Summary:

• Responsible for facilitating efficient communications for both guests and staff within the hotel and for external communications;
• Confidently operates switchboard consoles and associated computer equipment in accordance with departmental procedures;
• Connects local and international calls quickly, courteously and accurately;
• Handles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls;
• Acts proficiently in all aspects of emergency procedures;
• Contributes and maintains businesslike working environment ensuring minimal background noise and conversation which could be transmitted through sensitive headsets;
• Provides quality service to guests, staff, and incoming calls and a wide range of information pertaining to the hotel and activities in and around the city;
• Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty;
• Accepts and relays messages for guests and hotel personnel;
• Projects the image of courteous, friendly service at all times;
• Answers and connects all incoming calls from both in and out of house;
• Coordinates with Concierge and Front Desk with pending messages, faxes, etc;
• Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously;
• Provides general information to guests when necessary;
• Takes accurate messages, morning call requests, reservations and orders for/from guests.

Candidate Profile:

• Fluent English language command;
• Other foreign languages command is beneficial;
• Hands-on approach;
• Self-starter, motivator and representative;
• Energetic & positive minded;
• Customer focused person.

СONDITIONS:

• Great team and unique experience.
• The opportunity to growth professionally in international company.
• Competitive salary and attractive corporate benefits.

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