Аналитик

1) Analyzed customer requests and
incidents to identify recurring issues
and system-level problems
2) Categorized and structured
user inquiries to support
decision-making and product
improvements
3) Collaborated with internal teams
as stakeholders
4) Documented issues and
requirements in Microsoft Office
5) assistance with payments,
verification, and user flows.
6) Provided analytical insights based
on user behavior and support data

1) Conducted analysis of marketing
department business processes
to identify inefficiencies and
improvement opportunities
2) Elicited and analyzed business
requirements for an information
system supporting advertising
activity management
3) Modeled AS-IS and TO-BE
processes using BPMN and UML
diagrams
4) Defined functional requirements
and business rules for the system
5) Proposed system improvements
based on internal and external
environment analysis
6) Prepared analytical
documentation for stakeholders
and project supervisors