Customer support specialist, community manager, content creator

Talking to customers via email and chat;
helping them resolve their issues and problems;
updating customers with any news regarding the platform;
replying to AppStore/GooglePlay reviews;
creating Jira tickets and monitoring them;
working with Confluence;
helping the developers’ (the QA) team in resolving technical issues and bugs;
collecting logs and the required technical data for the QA;
creating articles on the ways the platform works, its features and options;
providing the best possible service for the customers;
introducing new features and content to the customers;
working together with the moderation team on making sure the content on the platform is safe and does not violate the guidelines, reviewing and analyzing content to elimination activities and actions that violate the guidelines and harm or can potentially harm users or the platform;
working together with the financial team in resolving financial issues of users;
conducting the KYC procedures;
working with financial platforms such as Sift and Checkout, in order to collect more information about the users from the financial stand;
collecting feedback;
writing articles for the platform;
investigating technical, financial, and product issues.

Broadcasting in Russian and English, entertaining, communicating with people, creating content in both languages.

Provided translation in such fields as business, education, tourism, journalism.

I have a 2-year tutoring experience in English and Russian. Worked with kids, teenagers and adults.