Специалист технической поддержки( ИУП БелВиллесден )

Описание

Denis Vorobyev
IT technical support Engineer | Belar us citizenship
e-rmine@yandex.ru +79296391850 Moscow Denis Vorobyev
WORK EXPERIENCE
Dats. Team March 2016 -current time
Senior IT technical support Engineer
• Set up and maintain all electronical devices in central office
• On -Site Support: Provide hands -on troubleshooting for hardware and software issues System
• Management: perform system updates, including Windows /MacOS installations and customizations, repair .
• Microsoft Office Support: Resolve issues with Microsoft Office products (Word, Excel, PowerPoint, Outlook)
• Account Management: Manage Active Dire ctory and email account problems (Exchange) Software Installs:
• Help with software installations (antivirus, drivers, browsers, etc.)
• Administration of Windows servers and workstations (support)
• Troubleshooting Experience in supporting corporate services (e -mail, printing and scanning, file service, bank clients, etc.) ,
workstations Support experience terminal server users (terminal server, remote desktop)
• Using Administrative tools/console: Maintenance VM Horizon, building VM, snapshots, integrate applica tions, read logs 1C
product support experience: Enterprise (without programming)
• ADUC experience (user institution, adding rights, groups delegation)
• Working with Exchange (mailbox establishment, creation of distribution groups, share mailboxes, forwardin g, delegation,
integration)
• Working with Service Desk and Jira helpdesk service dashboard
• Responsible for the equipment of the warehouse. Inventory of IT equipment
Medical Laboratory “Gemotest ” Laboratory January 2015 - November 2016
IT technical support engineer
• Clinical research Service technical and information support for users remotely and in the office.
Maintenance Laboratory’s cash register equipment. Perform basic SQL queries.
Th e Company “Mikhail ” March 2014 - January 2015
Dispatch IT technical support (within the city)
• Departure on applications to ph ysical or legal persons. Diagnostics and repairs are possible at the site .
• Reinstall OS, Restore the data , Repair Notebooks, PC stations, Monitors, Printers and other devices
• Any other ser vice
"BASF" Representation office in Republic of Belarus January 2004 - March 2014
Regular office IT technical support Engineer
• Working places preparation and maintains .
• Consultation, briefing, training.
• Helpdesk 1st and 2nd line.
• Providing computer equi pment in working condition.
• Data backup.
• Responsible for the warehouse.
EDUCATION
Minsk State High Radiotec hn ical college September 1995 - May 2000
EMU Production
Speciality : Engine er-Electronic -Technologist
Diploma
SKILLS
•Active Directory IT problem -solving • LAN/WAN support • Analytical Skills • Efficiently manage •Multiple Tasks •JIRA
service desk •VMHorizon clients support •PC local problem solving •Basic SQL •WindowsOS/MacOS support •English B2
•Good customer service skil ls •Experienced specialist •Easy learning