Help Desk Specialist (Минск)

Описание

Sadovaya 3 st., Minsk, 220056, Belarus+375333138060 · vip.chernoguzov@mail.ruAlexandr Chernoguzov, IT Help Desk SupportExperienced and professional IT HelpDesk Support Manager with over 3 years of valuable experience in monitoring project ,supporting projects and users . Accustomed to handling IT support, managing IT projects, and supporting various engineering departments with IT tools and applications. Bringing forth a motivated attitude and the ability to establish strong and productive relationships with other company members.DetailsNationalityBelarusianDate of birth14.01.1996Place of birthMinsk Employment HistoryCallcenter specialist at MTS Belarus, MinskMarch 2017 — December 2022•Brought forth advanced organizational and multitasking skills.•Worked productively to determine the needs of customers and fast track solutions to those needs.•Remained flexible, adaptable, and committed to success.Telemarketer at MTS Belarus, MinskJanuary 2019 — November 2020•Cold called people using a phone directory.•Followed scripts to provide detailed information.•Utilized excellent listening skills.•Utilized effective marketing skills and strategies.•Brought forth the highest level of customer service possible.•Effectively worked through customer complaints or doubts.L1-L2 HelpDesk support at MTS Belarus, MinskDecember 2020 — March 2022Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.Experienced and knowledgeable technicians assess issues and provide solutions for problems.Providing and managing users accesses .L1-L2 HelpDesk support at Humans group, MinskMarch 2022 — Present

Process, redirect and sort requests from users (Russian and English);Solving common user problems;Provide reference data;Inform users about planned maintenance, interruptions in access to corporate resources and the introduction of new services;Maintain and improve team documentation;Monitor the implementation of process regulations for translated applications;Monitor service statuses and processmessages in monitoring systems.Education graduate, Minsk College of Business, MinskSeptember 2011 — July 2014 graduate, Minsk University of Innovation, MinskSeptember 2014 — July 2017LinksLinkedinFacebookTelegramSkillsMicrosoft OfficeAbility to Work in a TeamAbility to MultitaskActive DirectoryAccess Managment CommunicationAbility to Work Under PressureAtlassianJIRALanguagesEnglishHighly proficientBelarusianHighly proficientRussianNative speakerHobbiesFootball,favourite team- ArsenalReadingBicycleBig fan of sportHikingReferencesReferences available upon request

CoursesEnglish Language at FridayJanuary 2021 — January 2022